Frequently asked questions
The things people actually write in. If yours is not here, bicibikecomputer@gmail.com reaches a person.
My power meter won't pair. What am I doing wrong?
Almost always something else is already holding it — a head unit still awake on the bars, or another app left running in the background. A Bluetooth sensor talks to one thing at a time.
Close the other one first and it will appear. If it still does not, turn the cranks a few times: most power meters sleep between rides and only wake when they feel movement.
Straps are the same trick with water — wet the contacts and give it ten seconds.
I'm not getting any heart rate.
If you are on a chest strap it pairs like any other sensor, in Connections.
If you are using your Apple Watch it comes through Health instead, which needs its own permission: iOS Settings › Health › Data Access › Bici, switched on.
That one catches nearly everybody, because the app looks perfectly happy without it.
Strava says it's connected but nothing shows up.
That usually means the sign-in was closed a moment early. When you tap connect, a browser sheet opens over the app — it has to finish and hand you back on its own, and swiping it away part-way leaves the connection half made.
Open Connections, disconnect, and go through it again without touching anything until it returns you to Bici.
Wahoo and Spotify behave the same way.
My rides are on my phone but not on my iPad.
Both devices need to be signed into the same iCloud account, with iCloud sync switched on in Bici › Settings on each of them.
After that it is a waiting game: a ride lives on the device that recorded it until iCloud has caught up, which can take a few minutes on a slow connection. Nothing is lost in the meantime.
What do I actually get for free?
The core of it, permanently. Ride recording, your whole history, the basic dashboard and heart rate are free and stay free — no trial, no countdown.
The paid tiers add things you would only miss if you wanted them: sector timing and full analytics on Companion, the customisable cockpit and turn-by-turn voice on Pro. The full breakdown is on the pricing page.
Where does my data actually go?
Nowhere, unless you send it. Rides are written to your phone and backed up to your own iCloud — there is no Bici account, and no server of ours holding any of it.
Connecting Strava or Spotify sends to those services on your instruction, and you can disconnect at any time. The privacy policy has the whole of it.
I've found a bug.
Please send it to bicibikecomputer@gmail.com, and include your iPhone model and iOS version — most bugs are specific to one or the other, and with those two lines it can usually be reproduced the same day.
If it happened on a particular ride, say roughly when, and it can be matched against the logs.